At NuLumiere Studios, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our studio, use our website, or interact with us in any way. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We may collect the following types of information when you visit our studio, use our website, or communicate with us:
Personal Information
This includes your name, email address, phone number, address, date of birth, and any information you provide when booking appointments, registering for memberships, or completing forms.
Financial Information
When you make a payment online or in-studio, we may collect payment details such as credit card information, billing address, and transaction records.
Service Information
Details relating to your treatments and usage, including wellness sessions, skincare services, and purchase history.
Technical Data
Information such as your IP address, browser type, device information, and browsing activity when interacting with our website or digital platforms.
2. How We Use Your Information
We use your information to:
- Deliver Services
Manage bookings, process payments, and provide personalised treatments and studio access. - Enhance Your Experience
Tailor services, improve offerings, and optimise your experience at NuLumiere Studios. - Marketing & Communications
With your consent, send updates, exclusive offers, and product or service announcements. - Customer Support
Respond to enquiries, resolve issues, and provide ongoing assistance. - Legal & Compliance
Meet legal obligations, protect our business, and prevent fraudulent activity.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
- Service Providers
With trusted third parties (such as payment processors and communication platforms) who support our operations. - Legal Requirements
Where required by law, regulation, or valid legal request. - Business Changes
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
4. Data Security
NuLumiere Studios implements appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. While we take security seriously, no system is completely secure, and we cannot guarantee absolute protection.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access & Correct Your Data
Request access to the personal information we hold and correct any inaccuracies. - Request Deletion
Ask us to delete your personal information, subject to legal and operational requirements. - Opt-Out of Marketing
Unsubscribe from communications at any time via email links or by contacting us directly.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyse website performance. You can manage or disable cookies via your browser settings, though some features may be affected.
7. Children’s Privacy
NuLumiere Studios services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on our website, and where appropriate, we may notify you directly.
9. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us: